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It’s Cheaper than Jail: Dealing with Difficult People

October 31, 2019 @ 2:00 pm - 3:00 pm

Coffee and caffeine help, but how do you deal with difficult people? People are different, and this course explores leadership styles, personalities, and conflict styles that can help you work with even the most difficult person.

Training Objectives:

  • Identify the four types of difficult people
  • Explore strategies for dealing with difficult people
  • Practice communication skills to aid in difficult conversations


October 31, 2019
2:00 pm - 3:00 pm
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Jack Hedrick-Lightfoot
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